Who we are

Our website address is: https://www.thecouplesexpertscottsdale.com.

What personal data we collect and why we collect it

Our privacy policy applies to information collected through our websites, including www.thecouplesexperts.com, any additional websites, microsites, mobile sites or applications that we may own or operate in the future. This Privacy Policy describes the information we collect about you, why we collect it, how we use it, and when we share it.

You can browse The Couples Experts website without telling us who you are or revealing any personal information about yourself. If you choose to register for an account with us and/or make a purchase from us, you give us your personal information and you are not anonymous. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.

We collect the following types of personal information in order to provide you with the use of and access to our site, applications, services and tools, and to help us personalize and improve your experience:

Information we collect automatically: When you visit our site, use our applications, services, and tools, and/or interact with our advertising or content, we automatically collect information sent to us by your computer, mobile device, or other access device. This information is associated with you personally only when sign in to your account as a registered user, and includes but is not limited to:

  • device ID or unique identifier, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the site, referral URL, ad data, IP address, and standard web log information,

  • anonymous information collected through our use cookies and web beacons.

Information you give us: We collect and store any information you enter on The Couples Experts’ websites or you provide to us in context of using The Couples Experts. This may include, but is not limited to:

  • information you provide us when registering for an account, including email address, phone number, mobile telephone number, and physical contact information;

  • additional information you may provide to us via social media site or services;

  • transactional information based on your activities on the site;

  • information provided in the context of correspondence through our site or correspondence sent to us;

  • additional personal information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity).

Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Aggregated Statistics

We may collect statistics about the behavior of visitors to our websites. For instance, The Couples Experts may monitor the most popular pages on our site or use spam screened by a service to help identify spam. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described below.

Use of Personal Information

Our primary purpose in collecting personal information is to provide you with access to our site and/or use of our services, applications and tools, provide you with requested customer service and relevant information about your account and our services, and to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

  • provide you access to our site and the services and customer support you request;

  • prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our Terms & Conditions;

  • customize, measure and improve our services, content and advertising;

  • contact you, either via email or telephone, to resolve disputes, collect funds, and troubleshoot problems with your account or our site, services, applications or tools, or for other purposes authorized by law;

  • contact you, either via email or telephone, to inform you about our services, deliver targeted marketing, service updates, and promotional offers based on your communication preferences;

  • compare information for accuracy, and verify it with third parties;

  • provide you other services requested by you as described when we collect the information.

Who we share your data with

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that content or information violates the rights of others, or protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with this Privacy Policy and applicable laws and regulations. As stated above, we do not disclose your personal information to third parties for their marketing purposes without your explicit consent.

We may also share your personal information with:

  • Members of The Couples Experts’ team to help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches, and to guide decisions about our products, site, applications, services and tools, and communications. Members of our team will use this information to send you marketing communications only if you have requested their services and will use your personal information in compliance with their this Privacy Policy.

  • Service providers under contract who help with our business operations (such as, but not limited to, fraud investigations, bill collection, affiliate and rewards programs, site operations, and co-branded credit cards).

  • Financial institution partners of The Couples Experts’ team who offer financial products (such as Stripe and PayPal) to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts, violations of our policies, fraud and/or security breaches, and to guide decisions about their products, website, applications, services and tools, and communications. These third-party financial institution partners will use this information to send you marketing communications only if you have requested their services and will use your personal information in compliance their respective privacy policies and consistent with this privacy policy and our global privacy standards

  • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).

  • Law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other user of The Couples Experts sites to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry, such as name, city, state, ZIP code, telephone number, email address, User ID history, IP address, fraud complaints, bidding and listing history, and anything else we may deem relevant to the investigation.

Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Opt-Out (Right to Restrict Processing)

General: You have the right to opt-out of certain uses and disclosures of your Personal Information. Where you have consented to the Processing of your Personal Information or Sensitive Personal Information by The Couples Experts, you may withdraw that consent at any time and opt-out of further Processing by contacting us. Even if you opt-out, we may still collect and use non-Personal Information regarding your activities on our Sites and/or information from the advertisements on Third-Party websites for non-interest based advertising purposes, such as to determine the effectiveness of the advertisements.

Email And Telephone Communications: If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. We will process your request within a reasonable time after receipt. Note clicking on the unsubscribe list to be removed from our marketing lists is the only way to guarantee removal. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. As necessary, we may also send you certain non-promotional communications regarding The Couples Experts and our Services and you will not be able to opt-out of those communications (e.g., communications regarding updates to our Terms & Conditions or this Privacy Policy).

Mobile Devices: The Couples Experts may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.

Data Retention

The Couples Experts retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

How We Use Cookies

When you access our website, or use our applications and/or services and tools, we may place small data files on your computer or other device. We use these data files, commonly known as “Cookies,” to help us identify you as a user, customize our services, content and advertising, to measure promotional effectiveness, and to promote trust and safety.

A few important things you should know about our use of Cookies:

  • We offer certain features that are available only through the use of Cookies.

  • We use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent Cookies remain on your device until you erase them or they expire.

  • You are always free to decline Cookies if your browser permits, although doing so may interfere with your use of our website, applications, and/or services and tools. Refer to the Opt-Out section above and the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

  • We encode and protect our Cookies, so that only we can interpret the information stored in them.

  • You may encounter Cookies from third parties, known as service providers, that we have allowed on our site that assist us with various aspects of our web site operations and services.

No Spam

We do not tolerate spam. Make sure to set your communication preferences so we communicate to you as you prefer.

Accessing, Reviewing and Changing Your Personal Information

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify The Couples Experts and change your password.

You can see, review and change most of your personal information by signing into your account. You must promptly update your personal information if it changes or is inaccurate.

Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others on our site or other sites throughout the internet, different rules may apply to their use or disclosure of the information you provide to them. The Couples Experts does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.